Refund policy

REFUND & EXCHANGE POLICY

ALL SALES ARE FINAL. NO REFUNDS.

Due to the custom coloring process and hygienic nature of luxury hair extensions, ALL SALES ARE FINAL. Once an order has entered production, it cannot be canceled, modified, returned, or refunded.

PROCESSING & SHIPPING

READY-TO-SHIP ITEMS

Ready-To-Ship orders are typically processed and shipped within 1–2 business days, unless a specific ship date is listed on the product page. If a future ship date applies, it will be clearly displayed in the product title, and your order will ship on or around that date.

MADE-TO-ORDER ITEMS

Our signature pre-colored hair is custom prepared for each order. Please allow 21 BUSINESS DAYS for processing before shipment.

Tracking information will be emailed once your order ships. Please allow up to 48 hours for tracking updates.

SIGNATURE CONFIRMATION IS REQUIRED FOR ALL DELIVERIES.

Business days exclude weekends and holidays. Processing times may be extended during holidays, promotional events, or periods of high order volume.

EXCHANGES (MANAGEMENT APPROVAL REQUIRED)

Although ALL SALES ARE FINAL, exchange requests may be considered on a case-by-case basis and require prior management approval.

To be eligible for an exchange:

  • You must contact us within 3 BUSINESS DAYS of delivery.

  • The hair must be unused, unwashed, unaltered, unworn, uninstalled, and free of odors or product.

  • The item must be returned in its original packaging with all ties, labels, tags, and security seals fully intact.

  • Approved exchanges must be for merchandise of the same value or greater. Any price difference must be paid by the customer.

Items that have been installed, brushed, combed, cut, colored, chemically treated, washed, or otherwise altered are NOT ELIGIBLE for exchange.

Requests that do not meet these requirements will be denied.

EXCHANGE FEES

The following fees apply to all approved exchanges:

  • $20 RESTOCKING FEE

  • Customer is responsible for all return shipping costs.

  • Original shipping charges are non-refundable.

INCORRECT OR DAMAGED ORDERS

If you receive an incorrect item or your order arrives damaged, you must contact us within 48 HOURS of delivery by emailing support@noireblonde.com.

Please include:

  • Order number

  • Photos of the item(s)

  • Photos of the original packaging

  • A brief description of the issue

Claims submitted after 48 hours may not be eligible for review.

Once reviewed, we will determine the appropriate resolution at our sole discretion.

ORDER CANCELLATIONS

Orders may be canceled within 1 HOUR of purchase, provided production has not begun.

Once production or custom coloring has started, your order CANNOT BE CANCELED, MODIFIED, OR REFUNDED.

REFUSED, RETURNED & UNDELIVERABLE PACKAGES

Orders that are refused, abandoned, returned due to an incorrect or incomplete shipping address, or remain unclaimed are NOT ELIGIBLE FOR A REFUND.

If you would like your order reshipped, additional shipping charges will apply.

SHIPPING ADDRESS

Customers are responsible for ensuring their shipping address is accurate before placing an order.

Noire Blonde is not responsible for delays, lost packages, or returned shipments resulting from incorrect or incomplete shipping information provided at checkout.

CONTACT US

If you have questions regarding your order or would like to request an exchange review, please contact our Customer Support team.

Email: support@noireblonde.com