Refund policy

Refund & Exchange Policy

Due to the custom blonding process and the hygienic nature of luxury hair extensions, ALL SALES ARE FINAL. NO REFUNDS.

Processing & Shipping

Made-to-Order Items

Please allow 14–28 business days for made-to-order items to be processed and shipped based on our custom blonding timeline.

Ready-to-Ship Items

Ready-to-ship items are processed and shipped within 1–2 business days, unless a specific ship date has been assigned to the product. If applicable, the estimated ship date will be clearly displayed in the product title, and your order will ship on or around that date.

Signature Required

All orders require a signature upon delivery. No exceptions.

Exchanges (Management Approval Required)

In rare cases and upon management approval only, exchanges may be permitted under the following conditions:

  • You must contact us within 3 business days of delivery.
  • The item must be unused, unaltered, unworn, and in its original condition.
  • Hair must be returned in its original packaging with all ties, tags, and security seals intact.
  • The exchange must be for merchandise of the same purchase price or greater (any price difference must be paid by the customer).
  • Exchange requests that do not meet these requirements will not be approved.

Exchange Fees

  • A $20 restocking fee applies to all approved exchanges.
  • Return shipping is the responsibility of the customer.
  • Original shipping charges are non-refundable.

Incorrect or Damaged Orders

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery at support@noireblonde.com with:

  • Your order number
  • Photos of the item(s)
  • Photos of the original packaging

We will review your claim and, if approved, provide a resolution as quickly as possible.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not begun. Once production has started, orders cannot be canceled, modified, or refunded.

Refused or Undeliverable Packages

Orders that are refused, abandoned, or returned due to an incorrect shipping address provided by the customer are not eligible for a refund. Additional shipping charges may apply to resend the order.

Contact Us

For any questions regarding your order or to request an exchange review, please contact us at:

Email: support@noireblonde.com